Cancel,
refund, and correct.

This Refund and Cancellation Policy explains how Glovaro Academy handles cancellations, transfers, and refunds for goalkeeper coaching. The academy trains keepers at 84 River Rd, Walmer, Gqeberha, 6070, South Africa. Contact [email protected] or +27720209595. Most bookings are for scheduled coaching time, not for a physical product that can be returned unused. This policy does not remove rights that the law of South Africa, or another mandatory consumer law, gives you. Where a cooling-off rule applies to a distance booking, we will

honour it. Digital notes or drill sheets supplied as part of a paid block are included in the coaching fee and are not sold as a separate download shop. A recurring or seasonal programme can be cancelled before the next billing or renewal date stated on your confirmation. Give at least seven days’ notice unless the confirmation sets a different notice period. Fees already paid for sessions that have been delivered are not refunded merely because you later change your mind.

If you cancel a future block before it starts, and before any non-refundable deposit deadline, we will return the unused prepaid amount after any stated administration amount. A deposit that was clearly described as non-refundable may be retained if you cancel inside the window we disclosed, except where the law requires otherwise. If we cancel a programme before it starts, you may choose a refund of sums paid for that programme or a transfer to another block with space. You may

ask for a review where a payment was taken but the place was never confirmed, where we booked the wrong programme because of our error, or where the delivered programme was materially different from the written description. A preference for a different coach, a wish to stop because the work is demanding, a missed session without notice, or a change in a club’s selection plans is not, by itself, a refund reason. Goalkeeper training depends on attendance, effort, and match context.

We cannot refund a session because a save did not happen in a weekend game. If you believe a card payment was unauthorised, contact your bank and tell us promptly. We may pause the booking while the payment is checked. Send the keeper’s name, the email used at booking, the programme, the date, the amount, and a short explanation. A receipt or reference speeds the check. We aim to reply within several business days. Complicated cases, including group invoices, can take

longer. Approved refunds go back to the original payment method where that is possible. Bank and card timings are outside our control. Repeated bad-faith payment reversals may lead us to refuse future bookings. If a refund is approved, future sessions in that booking are closed. A transfer to another keeper is allowed only if we agree, the new keeper fits the group, and safety information is provided before the next session. Promotional prices, trial sessions, and holiday clinics follow the conditions

written in that offer. A trial fee may be credited to a later programme if the offer says so, and only within the stated time. Misuse of trial pricing, duplicate bookings made to hold several places, or abusive behaviour does not create a refund right and may end the booking. Club and school group terms, including how seats may be changed, follow the written group note. Currency differences and bank charges may be deducted where we cannot recover them. Tax invoices,

where requested, follow the details you provide and the rules that apply to the academy. This policy may be updated. The page date is the current version. Questions go to [email protected]. This text was last updated in October 2026. Weather, pitch closure, or coach illness does not automatically create a cash refund for a single postponed session if we provide a reasonable replacement. If we cannot provide a replacement within a reasonable period, we will refund the affected session or

credit it, at your choice where that is practical. For group bookings, the organising adult is responsible for the participant list and for passing on cancellation news. We will email the address on the booking when a refund or credit is confirmed. Please read this policy with the Terms of Use and the Privacy Policy. A request to move one session inside a paid block is a transfer, not a refund, and depends on space. We will try to accommodate

a school conflict or a representative fixture if you tell us early. Same-day notice is not always possible to cover on a full pitch. If a digital drill note was included and you already received it, that note alone does not block a refund that the law requires, but it may be considered where the law allows a deduction for value already supplied. Unused future sessions are easier to refund or credit than sessions already coached. Gift or third-party payments

are refunded to the original payer unless the payer asks otherwise in writing and we can do so safely. We may refuse a cash refund where we have no verified payment record. Please do not start a card reversal before you write to us. Most booking disputes are solved faster by the academy desk. If we decline a request, we will say why. You may send new information and ask for a second look. Attendance records and payment references are

checked by authorised staff only. Price changes apply to future renewals, not backwards to a period already paid. We do not refund the difference if a later public price is lower, unless we stated a price-protection promise for that offer. A session you skip without notice is treated as delivered unless a medical note we have accepted says otherwise. Phone +27720209595 is available in desk hours, and email is better for a detailed payment reply. The primary contact remains [email protected].