How we
hold your data.

This Privacy Policy explains how Glovaro Academy collects, uses, stores, and protects personal information. Glovaro Academy is a goalkeeper training school offering coaching for beginners, youth keepers, and experienced players at 84 River Rd, Walmer, Gqeberha, 6070, South Africa. The policy covers the website, enrolment and contact forms, programme administration, parent correspondence, and related support. Privacy requests may be sent to [email protected] or made by phone on +27720209595. Payment providers and, where used, hosting or email providers have their own notices. Their independent rules sit outside this text, but we choose providers that can support a training school’s

duty of care. We collect information you give us and limited technical records created when you use the site. Information you give us may include your name, a parent or guardian’s name, email address, phone number, the keeper’s age band, preferred programme, availability, and the content of a message. It may also include a medical or allergy note that you choose to send so coaches can plan a safe session. We ask only for what the booking, the session, or a legal duty requires. Full payment card numbers usually stay with the payment provider. We typically receive a

confirmation, amount, currency, and a reference. Technical records may include IP address, approximate area, device and browser type, pages viewed, and the time of a form submission. We do not need a playing profile from a third-party advertising network. We use personal information to answer enquiries, arrange trials and programmes, take and confirm fees, provide coaching, communicate schedule changes, keep attendance and safety records, issue invoices where requested, and meet legal duties. We also use it to protect the site and the pitch environment from misuse. Marketing messages about new blocks or holiday clinics are sent only with

a proper basis, and you may opt out of those messages. Service messages about a session you have booked may still be sent because they are part of the coaching relationship. We do not sell personal information. Staff, hosting, email, and payment partners process information on our instructions and only as far as their task requires. A coach sees the information needed to train and safeguard the keepers in that group, not an unrelated archive. We keep information only as long as the purpose, the season, and the law require. Enquiry notes that do not become a booking

are kept for a shorter period. Attendance, incident, and payment records may be kept longer where tax, insurance, or child-safeguarding rules require it. When a period ends, we delete, anonymise, or archive the record according to that duty. Information may be processed in South Africa and, if a provider is elsewhere, in that provider’s country, with appropriate safeguards. Security measures include access control, limited staff rights, password care, and training for people who handle enrolment files. No online system can promise perfect security. Please use a strong email password and tell us promptly if you believe an account

or a message was misused. You may ask for access, correction, deletion, restriction, or objection, and, where it applies, for a copy of information you provided. Tell us enough to find the record, such as the keeper’s name, the email used, and the programme. We may need to confirm identity before we release information, especially where a parent and a keeper share a household. Some requests can be refused in part where the law requires us to keep a record, for example a payment or an incident note. We will explain the reason. The academy is aimed at

coaching, including young keepers, but website accounts and payment details should be managed by a parent or guardian where the keeper is under the age required by law. If we learn that we hold a child’s information without a proper basis, we will delete it or seek the required authority. Please do not send full card numbers, identity document images, or unrelated sensitive files in a general email. Share only the context needed for the session, such as a relevant injury, allergy, or emergency contact. Do not post another person’s personal information in a group message. Cookies

are described in the Cookie Policy. This policy may be updated when programmes, providers, or the law change. The version on this page applies from its update date. Anonymous statistics about page visits may be used to improve the site and are not treated as a named keeper’s file. Questions can be sent to [email protected]. This policy was last updated in October 2026. Support notes may include the programme name, session time, and a short description of a problem. Those notes are used for coaching quality and administration. If we suspect a data incident, we will assess

it and make any notice the law requires. We follow data minimisation: we do not collect a national ranking, a school report, or a social media history merely because someone asked about a trial. This Privacy Policy should be read with the Terms of Use. If they differ on a privacy point, this policy leads on that point. Legal bases include the coaching contract, legitimate interests in running a safe academy, legal duty, and consent where consent is required. We do not use automated decisions to exclude a keeper from a session. Email bulletins need a separate

choice. You can leave the list without leaving a booked programme. Emergency or schedule messages about a session already booked are operational, not promotional. If you send a screenshot, hide third-party personal details. We do not run a public chat archive. Response time depends on the complexity of the request and on training hours. For account-style email security, use a mailbox you control. Parents may ask us to update a phone number or a medical note before the next session. Coaches will rely on the latest note you have confirmed. The responsible contact remains [email protected] and +27720209595.